Client Care Lead

Introducing Angeline Samson, our dedicated Administrator at Empire Physiotherapy. With a strong background in healthcare administration and a passion for delivering excellent customer service, Angeline plays a vital role in ensuring the smooth operation of our clinic.

With previous experience as an Operations Manager (International Patient Service) at Chennai Fertility Center and Research Institute, Angeline brings a wealth of knowledge in managing various administrative tasks. During her tenure from March 2016 to January 2017, she successfully handled a wide range of responsibilities related to international patient care.

Angeline is known for her exceptional organisational skills and attention to detail. She excels in addressing customer needs and providing prompt and accurate information about our services and pricing. Her excellent communication skills enable her to effectively liaise with patients, medical professionals, and other team members to coordinate appointments, transfers, and necessary diagnostic testing.

Angeline is highly proficient in maintaining filing and tracking systems to ensure smooth patient pathways and efficient financial management. Her dedication to patient satisfaction is evident in her proactive approach of reaching out to patients before and after their admission to the clinic, offering assistance and support throughout their treatment journey.

At Empire Physiotherapy, Angeline’s role encompasses various administrative duties, including accurate recording of patient details, collaborating with other team members, and ensuring confidentiality in all patient interactions. Her commitment to maintaining high levels of customer service is reflected in her ability to adapt quickly to changing roles, procedures, and business needs.

Angeline’s experience as an Administrator in the healthcare industry, combined with her exceptional communication and technical skills, make her an invaluable asset to our team. Patients can rely on her responsiveness, professionalism, and dedication to ensuring a positive and efficient experience at Empire Physiotherapy.

If you have any administrative inquiries or require assistance, please don’t hesitate to reach out to Angeline. She is committed to providing exceptional support and upholding the highest standards of customer service.